Refund policy

This policy summarizes how returns and refunds work at Ailerons USA. Full details, including our 90-Day Parts & Labor Warranty, are on our Warranties & Returns page.

30-Day Returns

You may request a return within 30 days of receiving your equipment, subject to approval and inspection. To qualify:

  • The return request must be made within 30 days of delivery.
  • The equipment must be in substantially the same condition as received.
  • The item must not be damaged, altered, misused, or modified.
  • All included accessories, batteries, chargers, mounting hardware, parts, and components must be returned.
  • The return must be approved by Ailerons USA before shipment. Please do not ship equipment back without prior authorization.

Refunds

Refunds are issued after the returned equipment has been received and inspected. Approved refunds are processed to the original payment method unless otherwise agreed. Processing times vary by bank, credit card provider, or payment processor.

Refunds may be reduced or denied if equipment is returned damaged, incomplete, missing parts or accessories, altered, misused, improperly packaged, or without prior return authorization. Ailerons USA reserves the right to deduct repair costs, missing accessory costs, freight costs, or other reasonable costs from any approved refund when applicable.

Return Shipping

EMS equipment ships by freight, so all approved returns must be coordinated with Ailerons USA. For approved warranty claims involving covered defects, Ailerons USA arranges and pays for return freight shipping when a return shipment is necessary. For non-warranty returns, return shipping terms are confirmed during the return authorization process.

90-Day Parts & Labor Warranty

Eligible refurbished equipment includes our 90-Day Parts & Labor Warranty covering qualifying mechanical, electrical, hydraulic, and operational issues under normal use. Depending on the issue, resolution may include replacement parts, local technician support with approved labor covered, equipment exchange, return for repair, or a full refund when repair is not feasible. See the Warranties & Returns page for coverage details and exclusions.

How to Start a Return or Claim

Contact us with your order information and the reason for the return:

Ailerons USA LLC
1243 Blalock Suite D, Houston, TX 77055
Phone: (832) 713-7020
Email: efua.omega@aileronsllc.com